Andrea Nebiolo

Bespoke automation that saves time and cuts costs for your SME

I build workflows, integrations and applied AI for your SME processes — no templates, no one-size-fits-all. The bespoke technical partner every SME needs.

Tell me what to automate → → View projects

10M+

tasks automated/year

−99%

cloud costs (Zapier → AWS)

40k+

AI queries handled/year

−96%

VPS provisioning time

Do you recognise these problems?

→ Invoicing still manual: one person, dozens of hours a month, on things a system would do in minutes
→ CRM, ERP and Excel sheets that don't talk — every data point copied by hand across three places
→ Reports "almost ready" that arrive end of week and look at last week's data
→ To grow 30% you need to hire — but margins don't allow it and manual processes don't scale

What I do

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Automation

Custom workflows to streamline your processes.

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Integrations

I make your systems talk to each other, even those without APIs.

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Business AI

KB chatbots, document AI, call transcription: outcome AI, not demos.

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Bespoke stack

Infrastructure, refactoring, DevOps. I clean up your tech debt.

Recent projects

Online training ~50 employees Applied AI

AI chatbot that only answers about courses the student bought — 40,000 questions handled without human support

Thousands of students asking the same questions every day. A support team buried in repetitive tickets. And premium content that not everyone should see. The chatbot now handles 40,000 questions a year on its own — and knows exactly what it can show each user.

🔐40k+ questions/year handled without human intervention
📉Human support load reduced dramatically
🎯Answer built only from that user's purchased courses

Read full case study →

Online training ~50 employees Administration / Finance

CRM switch without losing 10 years of history: 200,000 contacts saved and faster to search than before

They were switching business software. Years of customer data — purchases, notes, labels, history — risked ending up in an unusable spreadsheet. We built an internal lookup system that preserved everything and returns results faster than the original software.

💾200k contacts + 10M+ records, zero loss
🏷️4,000+ labels with preserved dates
⚡Search across full history in under one second

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Hosting / Infrastructure ~500–1,000 VPS/year, enterprise VDI cluster Infrastructure Automation / Full-stack / DevOps

From 2 hours to zero: fully automated VPS provisioning on an enterprise VDI cluster

A Windows VPS provider was provisioning up to 1,000 VMs per year almost entirely by hand — 2 hours of engineer time per deployment. I designed and built an end-to-end orchestration platform that reduced operator time to zero for the standard provisioning flow.

⏱️Operator time per VPS: from 2 hours to zero
💶Estimated savings: €15,000–40,000/year
🔑100% of licenses reclaimed on dismissal

Read full case study →

View all projects

Ready to automate your business?

3 questions to see if I can help. I reply within 24h with a calendar slot.

Tell me what you want to automate → →